Returns & Exchanges

At Smooche, we want you to glow with confidence; if you are not completely satisfied with your purchase, you can return unopened products within 30 days for a full refund. For hygiene reasons, used or opened beauty products cannot be returned unless they are found to be defective.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully pack your unused items in their original packaging to ensure they remain protected during transit back to our warehouse.

3

Ship Your Return

Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing