Frequently Asked Questions

Everything you need to know about your Smooche glow.

When will my Smooche order arrive?

Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to follow your package's journey.

What is your return policy for beauty products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund, minus shipping costs.

Are Smooche products cruelty-free and vegan?

Yes! We are proud to be 100% cruelty-free and vegan. We never test on animals, and our formulas contain no animal-derived ingredients.

How can I check the status of my order?

You can check your order status by logging into your account on our website or by clicking the 'View Order' link in your confirmation email.

Do you ship internationally?

Currently, we ship to the US, Canada, and the UK. We are working hard to bring Smooche to more countries soon, so stay tuned to our social media for updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.